Before the customer purchases the machine, the company sends engineers and technicians to the user's site for free to plan the site, design process and scheme for the user;
After the purchase, special after-sales service personnel will be assigned free of charge to guide the customer's installation and commissioning on site, and assist the customer in planning and management
Manage the equipment until the user is satisfied. Our service network reaches every place where our products are sold, as long as customers have
Our service staff will give the customer a satisfactory reply within 48 hours.
service idea
One center: customer-centric
One promise: everything makes you satisfied
Three supports: Expo service culture, service team and quick response system
Three: speed, skill and attitude
Four controls: high customer satisfaction, low service complaint rate, low service timeliness rate>99%, and the error rate of delivery responsibility is 0
Five heart operation: we do: heart, love, enthusiasm, sincerity, modesty; The customer feels: reassurance, satisfaction, comfort, warmth and devotion
Six specifications: instrument specification, language specification, behavior specification, dress specification, facility specification and process specification